Last Revised: February 2nd, 2023
All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you of the delay and when we anticipate the item to be back in stock.
Items offered on our website are only available for delivery to addresses within the lower 48 of the United States. We are able to ship to locations outside of the lower 48 but we will need to discuss with you any additional fees for shipping, etc. If you have questions on shipping outside of the United States, please email us at email@example.com.
An estimated delivery time will be provided to you when your order is placed and in our system for shipping. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Unless there are exceptional circumstances, we make every effort to fulfill your order within 72 business hours from the date of your order. Business day means Monday to Friday, except holidays. Please note we do not ship on Saturdays or Sundays.
Customer may be required to be present at the time of delivery or additional charges may apply.
Freespirit Recreation charges a flat fee for all prodcuts within the lower 48 United States. All rooftop tents and products will be delivered for a flat fee of $150 to your door. Trailers are shipped to the nearest FedEx Freight facility. You will be notified of that location from our team.
All gear, lights, and other products are typically delivered via FedEx Ground to your individual delivery address with.
Additional shipping fees may apply to remote areas or very large or heavy items, please contact our office to discuss these situations.
Sales tax is charged at checkout according to the state, province, or territory to which the item is shipped.
If there is any damage to the packaging on delivery, contact us immediately at 877-510-6444. Take pictures of any damage packaging and item. Please have delivery driver not damage on paperwork. You are able to reject delivery of your item if you feel the damage is significant or work with FreeSpirit on a solution.
If you have any questions about the delivery and shipment or your order, please contact us at 877-510-6444 or firstname.lastname@example.org.
We will deduct a restocking fee from your total refund to cover the cost of processing the item back into stock.
- A $300 restocking fee is charged for Rooftop Tent, a $100 fee for all HUB tent returns and 8% fee on all other items
- Customers are responsible for all shipping charges for returned product.
We accept returns. You can return unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund or an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment. Only regular priced items may be refunded. Sale, promotional, special or custom orders and clearance items are non-refundable.
Freespirit is commited to shipping your order within 2-3 business days of receipt of your order. If you need to cancel your order, please take note of the charges below: • Any order cancellation issued pre-shipping will incur a 3.5% charge to cover admin and credit card fees. Please note that it may take up to 10 days for a refund to appear in your account. • Due to the difficulty and cost of transporting an item the size of an RTT, no refunds or returns will be given after your RTT has been shipped or picked up. If you cancel your RTT order while it is out for shipment, you will incur a 15% deduction from your refund to cover shipping charges and a restocking fee. • If you require an address change after receiving your shipment confirmation email, you will be responsible for any re-consignment fees and/or holding fees that your freight incurs for an address change.
To follow-up on the status of your return, please contact us at (877-510-6444).
We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at (877-510-6444) with details of the product and the defect. You can send the item you consider defective to:
120 Capital Drive
Golden, CO 80401
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.
Some items are non-refundable and non-exchangeable. These include: Sale items, promotional items, special or custom orders, returned items, used, clearance and damaged items.
To return the item you purchased, please mail it to:
120 Capital Drive
Golden, CO 80401