WARRANTY POLICY FOR FSR CUSTOMERS

EFFECTIVE: JANUARY 2023

2 Year Warranty:

At Freespirit Recreation we manufacture nothing but top of the line, cutting-edge and innovative products, paired with exceptional customer service. As a result, we are excited to announce that we are proudly offering a two-year limited warranty on all our products.

We will handle warranty claims on a case-by-case basis for all purchases made directly from our website GOFSR.COM, our Freespirit Recreation Showroom, or one of our authorized wholesale accounts for 2 years from the date of purchase. Please note that our warranty policy is non-transferable.

GOFSR.COM and Showroom Purchases:

Please complete our electronic warranty form at, https://gofsr.com/pages/warranty. Please allow 24 business hours for our Customer Service team to respond.

If you would like to discuss the issues you are experiencing, please reach out to customerservice@gofsr.com. Please allow 24 business hours for our team to respond.

Authorized Wholesale Purchases:

If your purchase was made through one of our wholesale accounts such as a dealer or OEM account, please reach out directly to the location of your purchase and request that they submit the warranty request to FSR.

If the wholesale account has been directly notified and they have not responded within 24 business hours, please email us at customerservice@gofsr.com and include the following information:

-Your Name and phone number, name of wholesale account that you purchased through, name of representative you worked with, and a brief description of your correspondence with them.

The Details:

Warranty coverage only applies to manufacturing defects. This coverage is not guaranteed and is solely at our discretion. If the merchandise is found to be defective after adequate proof has been provided, Freespirit Recreation will determine the best solution. Solutions may include but are not limited to repair, replacement, or store credit.

We do not cover issues generated by shipping mishandling, normal wear and tear, (including but not limited to scratches, dents, tears, and any cosmetic degradation) and/or overloading of the tent, trailer, or the combination of the two.

Clearance Items including our Elevated Tent Series and Open Box Items are not covered under warranty.

Any Freespirit Recreation product used for commercial purposes is not covered under warranty.

Freespirit will not, under any circumstance cover any damage to non-Freespirit products used in conjunction with Freespirit products.

Freespirit Recreation is not liable for any injury sustained from use, or misuse of our product(s).

Shipping:

If a warranty claim has been approved, the claim covers the cost of the product alone. Customer will be responsible for shipping charges. 

Issues Outside of the 2 Year Mark:

Replacement Parts and Pieces are available for purchase on our website. 

If you have questions on how to replace a part please complete a sales support form or reach out to customerservice@gofsr.com.

 

Aircore Mattress Warranty Disclaimer
While we stand behind the quality of our gear, Aircore mattresses are not covered under warranty due to the inherent variables and potential for misuse that fall outside of our control.

These include, but are not limited to:

Improper Use or Handling: Damage caused by overinflation, folding with air inside, or failure to follow proper care may compromise the integrity of the mattress.

Negligence and Physical Damage: Punctures, tears, or other damage resulting from sharp objects, abrasive surfaces, or improper cleaning methods are not considered manufacturer defects.

Atmospheric Pressure Changes: Varying altitudes and temperatures can affect internal air pressure. This may lead to overexpansion or deflation, which are natural reactions to environmental conditions—not product defects.

Incorrect Valve Operation: Failure to fully close the valve, forceful handling, or overtightening can lead to air loss or valve damage.

Excessive Heat Exposure: Direct sunlight, high-temperature environments (such as inside a closed vehicle or inside a closed tent at high temps), or contact with hot surfaces can cause damage to the materials or air chamber.

For these reasons, and to maintain the integrity of our broader warranty policy, Aircore mattresses are excluded from warranty coverage. We encourage all customers to review the included care and use instructions to get the most life out of their mattress.

For General Motors customers:

• General Motors Warranty Policy