We’re committed to providing a seamless shopping experience, from order placement to delivery and beyond. Enjoy fast, secure shipping with tracking on all orders, so you know exactly when to expect your items. If something isn’t quite right, don’t worry—our easy return process allows you to return or exchange products within 10 days of receiving them. We prioritize your satisfaction and aim to make every step, from shipping to returns, as smooth and stress-free as possible.

For more details, please review our Shipping Policy.

Aircore Mattress Warranty Disclaimer
While we stand behind the quality of our gear, Aircore mattresses are not covered under warranty due to the inherent variables and potential for misuse that fall outside of our control.

These include, but are not limited to:

Improper Use or Handling: Damage caused by overinflation, folding with air inside, or failure to follow proper care may compromise the integrity of the mattress.

Negligence and Physical Damage: Punctures, tears, or other damage resulting from sharp objects, abrasive surfaces, or improper cleaning methods are not considered manufacturer defects.

Atmospheric Pressure Changes: Varying altitudes and temperatures can affect internal air pressure. This may lead to over-expansion or deflation, which are natural reactions to environmental conditions—not product defects.

Incorrect Valve Operation: Failure to fully close the valve, forceful handling, or overtightening can lead to air loss or valve damage.

Excessive Heat Exposure: Direct sunlight, high-temperature environments (such as inside a closed vehicle or inside a closed tent at high temps), or contact with hot surfaces can cause damage to the materials or air chamber.

For these reasons, and to maintain the integrity of our broader warranty policy, Aircore mattresses are excluded from warranty coverage. We encourage all customers to review the included care and use instructions to get the most life out of their mattress.