Refund policy

Returns & Refunds

We have a 10-day return policy.
To be eligible for a return:

  • The item must be uninstalled, unused, and in original packaging.
  • The buyer is responsible for return shipping costs.
  • A 15% restocking fee applies to all returned items.

Refunds will be processed once the item is received and inspected. Returns that do not meet these conditions may be denied.

Due to the size of our products, our shipping and return policies differ from other retail and online suppliers.  Please read over this policy before you place your order.  We reserve the right to update or change these policies at any time.

CANCELLED ORDERS

Any cancelled order pre-shipping will be charged a 3.8% administration and processing fee. 

RETURNS

We accept returns up to ten (10) business days from delivery of the product.  The following applies to returns:

  1. Items must be unused, in the original packaging, and in saleable condition.
  2. Bedding and other gear must be in the original packaging and unopened.
  3. The customer is responsible for return shipping costs.
  4. There will be a 15% restocking fee of the total order applied before refund is issued.
  5. Shipping charge on the original order is non-refundable.
  6. Once the tracking number is created and the order is shipped, FSR cannot turn your shipment around. If you decide to return it, you are responsible for receiving the item and shipping it back to FSR at: Free Spirit Recreation, 231 Albano Dr. Springdale, AR 72762

You must contact us at 479-316-2404 or customerservice@gofsr.com for the Return Material Authorization (RMA). The RMA number is REQUIRED on the shipping label and the box. Please use shipping services that offer insurance and tracking.  We are not responsible for products lost or damaged during shipping.

Example of Shipping Label: Free Spirit Recreation (RMA122), 1231 Albano Dr. Springdale, AR 72762

Orders placed for Local Pickup need to be picked up within 2 business weeks of being notified that your product is in our warehouse. If the product has not been picked up within the two-week time frame a storage fee of $50.00 will be charged to the customer.

    Exceptions

    Some items are non-refundable and non-exchangeable. These include: sale items, promotional items, special or custom orders, returned items, used, clearance and damaged items.

    Shipping
    To return the item you purchased, please mail it to:

    Free Spirit Recreation
    231 Albano Dr. Springdale, AR 72762

    **Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment.  

    **Returns and refunds do not apply to purchases made previous to February 1, 2026. FSR is under new ownership and will uphold this policy moving forward as of February 1, 2026.