Log into your account and go to “Order History” to view the status.

Once an order is submitted, it cannot be directly changed. Please contact customer support for assistance.

We accept credit cards, PayPal, and select local payment options.

Yes, you will receive an order confirmation email once payment is successful.

We use encryption technology to keep your payment details safe.

Orders typically ship within 1-2 business days. Depending on availability, that time may change.

You will receive a tracking number via email once your order is shipped.

Yes, we ship internationally although require you to reach ou to quote your specific country individually. Contact sales@gofsr.com.

Shipping is free for all products. For rooftop tents specifically, you will need to ship to a commercial address like your local install shop that has either a loading dock or a fork lift.

Contact customer support as soon as possible if you need to update your shipping address. If the order has already been shipped, we will not be able to adjust your shipping address.

We accept returns within 10 days of receiving the product, provided items are unused and in original packaging. Read the full policy here.

Contact customer support to start the return process, and we will provide you with instructions.

Refunds are processed for the product price, excluding shipping costs.

The spacing on your cross bars is dependent on the model and size of tent you have. See the below chart:

Nova & Kali Standard- 32” – 36”

All other tents (approx. 85” long): 42” – 48”

In some cases, especially with the King-sized tents that could hold 4 or more people, it’s recommended to use a 3rd bar for better weight distribution on your vehicle roof. Always check you vehicle owner’s manual to see what your static weight rating is.

Here are a few ways our tents are superior condensation eliminators.

First, the base of our tents feature aluminum slates, which allow for extra breathability. Other tents in the industry use aluminum sheeting which promotes condensation.

Second, All of our rootop tents come standard with heater / air ports to allow for a heater hose or a/c/ hose to balance the temperature inside the tent. This is the most effective way to manage condensation.

Third, our premium Tri-Layer insulated tent bodies were designed to seamlessly manage moisture away from fabric.

Lastly, each tent has strategically placed vents on the roof of the tent and on the sides to allow for a heat to dissipate and condensation to evaporate naturally.

When in doubt, air it out. Deploy your RTT and open the windows to let nature take care of nature.

The Tri-layer technology was designed to perform in year-round extreme conditions. In hot, dry conditions, the inside of our Tri-layer tents are actually cooler than temperatures directly in the sun.

Naturally, whatever temperature you create inside the tent will be help more efficiently with our Tri-Layer insulation. Hot or cold.

When it comes to humidity, the most technical fabric in the world is useless if you don’t have good air flow. All of our tents are designed with oversized doors and windows and both the screens and doors completely open up giving you the airflow needed to keep the tent cool.

Additionally, all of our rainflies are coated with a special silver coating. This coating repels the sun’s rays and gives you a U/V protection factor of 50+.

Last, we’ve designed the tents so that the rainfly isn’t directly attached to the body of the tent. By leaving a gap in between the body and the fly prevents the heat from the rainfly affecting the body fabric of the tent.

Storage -

There are several recommended ways to store your tent, but first be sure the tent is dried out.

If you have to close your tent wet when you leave camp, always open it up and dry it out immediately upon returning home. Mold and mildew can form if left for too many days.

When removing your tent always get another person to assist you. This will help prevent you from injury and possibly damaging your vehicle. If you have to remove the tent yourself, a hoist system of some sort is recommended. There are several kayak hoist systems that would work great for this.

If you have to take the tent off and store it in your garage, make sure you never set the tent down on the cement which could damage the exterior PVC cover. Always use a foam pad to set the tent on, and yes, it’s okay to set most models on their side.

One thing people don’t think of, is wrapping the tent up in a tarp to prevent rodents from damaging the fabric. The best recommendation is to wrap the tent in stretch wrap to protect the fabric from moisture, dust, and critters.

Cleaning -

For the body fabric, most of the tents are made from a synthetic fabric so make sure to use a cleaner/waterproof treatment designed for that type of fabric.  We recommend cleaning and treating your tent at least once a year. 

Also, be sure to clean out any of the fabricated components using a soft brush and/or air compressor. 

The extruded aluminum frames can be made to look like new using a mild to medium scotch brite pad.

Additionally, you can watch our walkthough on how to clean and maintain your RTT.

Yes, we offer military and first responders discounts off their purchase as a thank you for your service!

Please visit GovX and follow the instructions to receive your discount.

No, we do not stack discounts during any sale. This includes but is not limited to ambassador discount codes, military discount codes, or any promotional discounts offered outside of the sale period.

Points redemption will be available for those that have signed up for our rewards program.